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Return and Exchange Policy

Finding effective supplements for very sensitive people is often a challenging process of trial and
error. We have personally experienced and understand the difficulty of this process. With the
knowledge gained from our own experiences, we have made every attempt to provide the best
tolerated liquid nutritional supplements. We look forward to working with you to determine
which of our supplements may be best for you, maximizing your success while minimizing
your expense in achieving it. We are committed to assisting you in this process.

1. We offer trial size bottles of most of our products for the purpose of affirming tolerance of a
particular supplement or selecting an alternative. The needs of particularly sensitive people
will be better and more economically met by choosing this option and we strongly encourage
you to use trial size products for this purpose. We do not issue refunds on trial size bottles.

2. To return any product for any reason, a Return Materials Authorization
(RMA) number is required. Just call or email us to get a number, then include it on the
inside and outside of your box when you return the product. We will not give credits for
returns received without an RMA number.

3. We will accept sealed, unopened products in saleable condition for refund of the full purchase
price less a 15% restocking fee (you pay both delivery and return shipping) within 30 days of
when you receive the products. Unopened products cannot be returned after more than 30
days. Unopened products must have an RMA number to receive a refund.

4. After products have been opened, we will refund 50% of the purchase price (less both
delivery and return shipping) if returned within 30 days of when you receive the products, for
any reason. Opened products must have an RMA number to receive a refund.

5. Refunds are generally issued in the form of a credit to the card the order was charged to,
within 3 weeks of receiving your return. If the order was paid by check, a refund check will be
issued. You can also choose to use your refund as a credit towards your next BrainChild
purchase - just let us know you wish to do this when you call to get your RMA number.


Thanks for your consideration, and for choosing
BrainChild Nutritionals.


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